Desirée Lago
Turning customer relationships into long-term business growth
Customer Success | Account Management | Customer Experience | Business Development
Based in Spain · Open to relocation to Sydney, Australia
Senior Customer Success Professional
About me
Customer-focused, commercially aware and internationally experienced
Customer Success Across Industries
I bring over 20 years of international experience across customer success, account management, customer experience and operational service environments.
My background spans mobility, banking, hospitality and legal services, where I have built trusted client relationships, improved service quality and supported long-term business growth.
International Customer Experience
20+ years in customer-facing roles across customer success, account management and client relationships, supporting international clients and multicultural teams with a professional, service-driven approach.
Cross-Industry Background
Experience across mobility, SaaS, banking, hospitality and legal services, adapting quickly to different business environments while maintaining strong customer focus, operational quality and commercial awareness
Multilingual Communication
Spanish native, English C1, German C1 and French A2. Confident communicating with international clients, understanding their needs clearly and building trusted, long-term professional relationships.
Why work with me
I combine international customer-facing experience, commercial awareness and a human approach to help companies build stronger client relationships and sustainable growth.
1. Strategic Customer Focus
I understand how to turn customer needs into clear actions, stronger relationships and long-term business value.
2. Cross-Industry Adaptability
My background spans mobility, SaaS, banking, hospitality and legal services, allowing me to adapt quickly to different teams, clients and business models.
3. Commercial & Operational Mindset
I bring together customer care, account management and operational awareness to improve service quality, efficiency and client satisfaction.
4. Clear Multilingual Communication
Fluent in Spanish, English and German, with French knowledge, I communicate confidently with international clients and multicultural teams.
Let´s Connect
For Customer Success, Account Management, Customer Experience or relocation/sponsorship opportunities, feel free to get in touch.
- Email: desireelago@gmail.com
- Location: Málaga, Spain
- Relocation: Open to relocate to Sydney, Australia
- Availability: Available for remote interviews